FAQS

We will purchase adult signature service for each large item. If you do not require an adult signature, please contact our customer service in advance. Our shipped packages are usually well-packaged. Upon receiving the package, please check the condition of the outer box immediately. If you find significant damage to the box caused by the carrier, please refuse the package and contact us.

We usually use FedEx to ship large items, while some accessory products can be shipped via UPS, USPS, or other carriers. If needed, please contact our customer service.

The warehouse is located in California, USA. The delivery time will vary depending on your location.

For in-stock orders, we usually ship within 24 hours on business days.

If you haven't received a confirmation email, please be sure to check your spam folder. If you still can't find it, you can access a copy of your order on our website through the "Check Order Status" feature under "Support" at the top, or you can email us at support@exocettech.com to inquire about the status of your order.

For all orders (including pre-orders), your credit/debit card will be charged immediately. The payment will not be delayed regardless of when the product is expected to ship. Before shipping: We offer free order cancellations, but we cannot guarantee that your cancellation request will reach the shipping warehouse in time to stop the shipment. Therefore, please notify us of your cancellation request as early as possible. After shipping: Requests to cancel orders or refuse packages after shipment will incur a 20% restocking fee based on the purchase price. If you need to modify or cancel order information, please email support@exocettech.com for a prompt response. We will try to process your request as quickly as possible. Whether the modification or cancellation is successful depends on the carrier's shipping status. If the package hasn't been picked up yet or has just started shipping, we can usually make changes quickly. However, if the package has been in transit for a while, the carrier typically cannot make last-minute adjustments, and you will need to return the package once it is received.

There are several reasons why this may happen, but they all have a simple solution. The most common cause of errors is an incorrect billing address entered during checkout. Please make sure the billing address you enter matches the one on file with your bank or credit card company. If the address is correct, please check with your bank to ensure their fraud department has not flagged it. After verifying both, if you continue to experience issues, please contact customer service.

We accept Visa, MasterCard, American Express, Discover, Apple Pay, Shop Pay, and Amazon Pay. Please note, when checking out with a Visa gift card, be sure to keep the gift card until your order arrives. If you make a return, the refund will be issued to the gift card used first, and any remaining balance will be refunded to your credit card. If you do not plan to return the item, you can discard the used gift card.

Hextex PVC hull with corrosion-resistant aluminum transom, floor, and seats. Built for stability and safety. This is no ordinary toy - it's your most dependable partner on the water.

Yes, we received USCG certification (June 2025) with MIC: ECT. We will include the MSO document with the boat to help you apply for vessel registration with your local GMV.

Yes, our boats feature marine-grade aluminum transom beams that allow for outboard motor installation, delivering powerful propulsion. Different sizes accommodate varying horsepower - please refer to the comparison chart for specific recommendations.

Yes, our plans include not only inflatable boats but also a variety of marine accessories, such as hull parts, soft coolers, sun shades, and more. Please stay tuned to our brand flagship store!

Always rinse and dry your inflatable boat completely after use. Store deflated in a cool, dry place. Check valves monthly for best maintenance.

EXOCET values every customer request, and we typically respond to your messages within 12 hours (24 hours on non-working days). For more complicated accessory replacements or installations, we will create video tutorials and provide written explanations to assist you.